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    Service Charter

    Introduction and Background Information

    The National Salaries, Incomes and Wages Commission began operations in 1992 via Decree 99 of 1993. The setting of the Commission became important following the failure of ad-hoc commissions and panels set up by the government from time to time to review the salaries and wages of workers.

    Having been established, the National Salaries Incomes and Wages Commission, in conformity with its mandate, assumed the responsibility of advising the Federal Government on National Income Policy and recommending the proportion of income growth that should be utilized for general wage increase within the national confinement.

    Furthermore, the Commission is to provide guidelines on profits and dividends based on movements in incomes, conduct research into wages and salary structures in both the private and public sectors, recommend salary scales that will apply to each post in the public service and examine the desirability of rationalizing and harmonizing wages, salaries, and other conditions of service between the public and private sectors.
  • Examine, streamline and recommend salary scales applicable to each post in the Public Service,
  • Examine the structure in the public and private sectors and recommend a general wage framework with reasonable features of relatively and maximum level which align with the national economy.
  • Conduct regular research on wages structure (including Industrial, occupational, and any other similar factor), income distribution, and inform the Federal Government of current and incipient trends in wages as well as proffer guidelines within which increase in wages should be confined.
  • Examine areas in which rationalization and harmonization of wages, salaries, and other conditions of employment are desirable and feasible between the public and private sectors of the economy and recommend guidelines that will ensure sustained harmony in work compensation policies in both the public and private sectors.
  • Run a data bank and other information centers that relate to data on wages and price and for that purpose, collaborate with data collection agencies to derive and develop an adequate information system.
  • Inform and educate the public on prices, wages, and productivity, their relationship; with one another, and their interplay in determining the standard of living and real economic growth.
  • Ensure that the human resources are adequately managed, harnessed and trained to meet the provision and attend the vision of the law

    • Our clients include the federal, state, and local governments, government agencies, organized private sector, tertiary Institutions, international organizations, foreign embassies, and countries.

  • We use the data obtained from the various studies carried out by the Commission to advise Government on the desirability or otherwise of a review in the wages and salaries in the Public Sector
  • We furnish the government or its agencies, private organizations, and authorized individuals with data, reports, and any other information as may be requested from time to time.
  • The Commission examines, analyses, and recommends appropriate rates of salaries and allowances to government agencies, parastatals, and ministries which ought to refer their revised compensation package in writing through their supervisory ministries to the Commission. Such requests must be treated within six weeks but there must be an acknowledgment letter within 48 hours of receipt.
  • Transparent Pre-qualification
  • Bid Opening
  • Bid Evaluation both technically and financially
  • Tenders Board Approval
  • Contract Execution

    • Our clients should provide us with accurate information when requested by the Commission

    • Request to the Commission must be written, clear, and precise and should be routed properly through the Office of the Chairman.
    • Four weeks should be allowed for the Commission to complete its work on any request from the public.
    • The client should not influence the result of their request nor compromise or gratify official of the Commission.

    If any citizen or client is dissatisfied with the services or activities of the Commission, such complaint should be forwarded in writing through the supervisory ministry (in respect of public agencies) to the Chairman.

    Our stakeholders include federal, state, local governments, embassies, the organized private sector, etc and they contribute to our activities by providing accurate information on request from the Commission within a specified time. Besides, the Commission welcomes objective opinions and suggestions on its various activities and this should be expressed freely and openly at interactive fora to be organized by the Commission at least twice a year.

    Stakeholders Fora – Seminar and Workshops on Salary Administration.

    Just as stated in our Vision/Mission Statement, the Commission is committed to providing the different levels of government, and other stakeholders with information and data that will guild decision making on public salaries and wage administration. These had been done in the previous national salary reviews and we are redoubling our commitment towards ensuring that every Nigerian worker gets a good living wage for increased productivity.

    In this regard, therefore, seminars and surveys will be conducted regularly to ensure relativity in the different sectors of the economy.

    Constraints of inadequate staff to carry out the periodic surveys on salaries and wages. There is also the constraint of funding which affects the mission and vision greatly.

    • National Salaries, Income and Wages Commission
    • Federal Secretariat Complex
    • Phase 1
    • Abuja.
    NameDesignationMobile NumberEmail
    Mrs Ngozi G. IgbuduDirector -Nodal Officer08033248276ngigbudu@nsiwc.gov.ng
    Mrs. M.C ChukwurahCAO – Customer Grievance
    Redress Officer    		08036331665marthacc2007a@yahoo.com
    Mrs. A. J. OjedapoPHRO – Charter Desk Officer08055943725ojedapoaderonke@gmail.com
    Mr. B.S ArfoPRIN. ACCT – Service Improvement Officer08052853310shettinamodu@yahoo.com
    Mr. Y. KilishiPJA – Support Staff Officer08058596639ykilishi@yahoo.com
    Mr. G. EghoCCO – Clerical Support Staff08059677262glosco2fine@yahoo.com