Service Charter

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INTRODUCTION AND BACKGROUND INFORMATION

The National Salaries, Incomes and Wages Commission began operations in 1992 via Decree 99 of 1993. The setting of the Commission became important following the failure of ad-hoc commissions and panels set up by the government from time to time to review the salaries and wages of workers.

Having been established, the National Salaries Incomes and Wages Commission, in conformity with its mandate, assumed the responsibility of advising the Federal Government on National Income Policy and recommending the proportion of income growth that should be utilized for general wage increase within the national confinement.

Furthermore, the Commission is to provide guidelines on profits and dividends based on movements in incomes, conduct research into wages and salary structures in both the private and public sectors, recommend salary scales that will apply to each post in the public service and examine the desirability of rationalizing and harmonizing wages, salaries, and other conditions of service between the public and private sectors.

VISION
To be the hub for the determination of a realistic compensation system in the Nigerian economy.

MISSION STATEMENT

To provide an excellent compensation system and related services backed by highly skilled professionals and state of the art technology.

DETAILS OF BUSINESS

  • Examine, streamline and recommend salary scales applicable to each post in the Public Service,
  • Examine the structure in the public and private sectors and recommend a general wage framework with reasonable features of relatively and maximum level which align with the national economy.
  • Conduct regular research on wages structure (including Industrial, occupational, and any other similar factor), income distribution, and inform the Federal Government of current and incipient trends in wages as well as proffer guidelines within which increase in wages should be confined.
  • Examine areas in which rationalization and harmonization of wages, salaries, and other conditions of employment are desirable and feasible between the public and private sectors of the economy and recommend guidelines that will ensure sustained harmony in work compensation policies in both the public and private sectors.
  • Run a data bank and other information centers that relate to data on wages and price and for that purpose, collaborate with data collection agencies to derive and develop an adequate information system.
  • Inform and educate the public on prices, wages, and productivity, their relationship; with one another, and their interplay in determining the standard of living and real economic growth.
  • Ensure that the human resources are adequately managed, harnessed and trained to meet the provision and attend the vision of the law

CLIENTS
Our clients include the federal, state, and local governments, government agencies, organized private sector, tertiary Institutions, international organizations, foreign embassies, and countries.

STATEMENT OF SERVICE

  • We use the data obtained from the various studies carried out by the Commission to advise Government on the desirability or otherwise of a review in the wages and salaries in the Public Sector
  • We furnish the government or its agencies, private organizations, and authorized individuals with data, reports, and any other information as may be requested from time to time.
  • The Commission examines, analyses, and recommends appropriate rates of salaries and allowances to government agencies, parastatals, and ministries which ought to refer their revised compensation package in writing through their supervisory ministries to the Commission. Such requests must be treated within six weeks but there must be an acknowledgment letter within 48 hours of receipt.

EXPECTATIONS FROM OUR CLIENTS

Our clients should provide us with accurate information when requested by the Commission

  • Request to the Commission must be written, clear, and precise and should be routed properly through the Office of the Chairman.
  • Four weeks should be allowed for the Commission to complete its work on any request from the public.
  • The client should not influence the result of their request nor compromise or gratify official of the Commission.

GRIEVANCE REDRESS MECHANISM

If any citizen or client is dissatisfied with the services or activities of the Commission, such complaint should be forwarded in writing through the supervisory ministry (in respect of public agencies) to the Chairman.

STAKEHOLDERS PARTICIPATION

Our stakeholders include federal, state, local governments, embassies, the organized private sector, etc and they contribute to our activities by providing accurate information on request from the Commission within a specified time. Besides, the Commission welcomes objective opinions and suggestions on its various activities and this should be expressed freely and openly at interactive fora to be organized by the Commission at least twice a year.
Stakeholders Fora – Seminar and Workshops on Salary Administration.

OBLIGATION AND COMMITMENT

Just as stated in our Vision/Mission Statement, the Commission is committed to providing the different levels of government, and other stakeholders with information and data that will guild decision making on public salaries and wage administration. These had been done in the previous national salary reviews and we are redoubling our commitment towards ensuring that every Nigerian worker gets a good living wage for increased productivity.
In this regard, therefore, seminars and surveys will be conducted regularly to ensure relativity in the different sectors of the economy.

EXISTING LIMITATION

Constraints of inadequate staff to carry out the periodic surveys on salaries and wages. There is also the constraint of funding which affects the mission and vision greatly.

National Salaries, Income and Wages Commission

Federal Secretariat Complex

Phase 1

Abuja.

NSIWC SERVICOM UNIT MEMBERS’ INFORMATION

NAME DESIGNATION TEL. E-MAIL
Mr. E.P. PAUL AD(MID – NODAL OFFICER 08035208202 eppaul@nsiwc.gov.ng
Mrs. M.C Chukwurah CAO – Customer Grievance
Redress Officer
08036331665 marthacc2007a@yahoo.com
Mrs. A. J. OJEDAPO PHRO – Charter Desk Officer 08055943725 ojedapoaderonke@gmail.com
Mr. B.S ARFO PRIN. ACCT – Service Improvement Officer 08052853310 shettinamodu@yahoo.com
Mr. Y. KILISHI PJA – Support Staff Officer 08058596639 ykilishi@yahoo.com
Mr. G. EGHO CCO – Clerical Support Staff 08059677262 glosco2fine@yahoo.com