SERVICOM is an acronym for ‘Service Compact with all Nigerians’.
It expresses the Federal Government’s commitment to providing more responsive and citizen-friendly governance through quality service delivery in a timely, fair, honest, efficient, accountable and transparent manner.The National Salaries, Incomes and Wages Commission is committed to ensuring full compliance with government directives on SERVICOM initiative, thus had developed this compendium of services rendered, delivery standards and grievance redress mechanism to guide its customers/ stakeholders. It has also developed five years strategic plan (2021 – 2025) all in a bid to improve service delivery.
Ekpo U. O. Nta, Esq.
Chairman
The purpose of this Service Charter is to familiarize the Commission’s Customers/Stakeholders, to whom the Charter applies, with the range of services provided by the Commission as well as the standards on which the services will be provided. The Charter as well states the redress procedures in the event our services fall short of your expectations. The Charter reiterates our commitment to effective and prompt service delivery to our customers/stakeholders.
The Commission:
Our clients include the federal, state, and local governments, government agencies, organized private sector, tertiary Institutions, international organizations, foreign embassies, and countries.
To continuously develop an equitable and sustainable reward system for the Nigerian workforce based on global best practices.
Our core values as listed below are to guide the behavior of the Management and Staff of the NSIWC to achieve the Commission’s vision.
Reliability
They include the federal, state, and local governments, Ministries/Departments/Agencies (MDAs), organized private sector, organized labour unions,international organizations, foreign embassies, etc.
Just as stated in our Vision/Mission Statement, the Commission is committed to providing the different levels of government, and other stakeholders with information and data that will guild decision making on public salaries and wage administration. These had been done in the previous national salary reviews and we are redoubling our commitment towards ensuring that every Nigerian worker gets a good living wage for increased productivity.
In this regard, therefore, seminars and surveys will be conducted regularly to ensure relativity in the different sectors of the economy.
The Commission is committed to providing our customers/stakeholders with quality service in the following respects:
To enable the Commission to serve you better, customers/ stakeholders can help us improve our performance as follows:
To enable the Commission to serve you better, customers/ stakeholders can help us improve our performance as follows:
We will acknowledge your complaint within 48 hours of receipt and endeavor to resolve the complaint within 10 working days.
We will regularly monitor and seek to improve the quality of the Commission’s customer service as contained in the standards published in this Charter.We will measure and monitor performance through a number of methods including surveys, questionnaires, records, comment/feedback cards. We will report same annually in the Commission’s Annual Report.
The importance of stakeholder participation cannot be over-emphasized as it helps inform decisions and provide the support needed for long-term sustainability. Our stakeholders contribute to our activities by providing accurate information on request from the Commission within a specified time.Besides, the Commission welcomes objective opinions and suggestions on its various activities and this should be expressed freely and openly at interactive sessions organized by the Commission at least once a year. Such Stakeholdersfor a will include for example: Seminars / Workshops on Salary Administration, Job Evaluation and Grading, Productivity Measurement and Improvement in Public Service.
Office Address
National Salaries, Incomes and Wages Commission,
Wing B, 3rd Floor, Federal Secretariat Complex, phase I,
Shehu Shagari Way, Abuja.
Official Phone Numbers
08118856258
08107385689
Office Address
National Salaries, Incomes and Wages Commission,
Wing B, 3rd Floor, Federal Secretariat Complex, phase I,
Shehu Shagari Way, Abuja.
Official Phone Numbers
08118856258
08107385689
Official E-mail
Website
Lack of operational vehicles
Lack of operational vehicles
Name | Designation | Mobile Number | |
---|---|---|---|
Mrs Ngozi G. Igbudu | Director -Nodal Officer | 08033248276 | ngigbudu@nsiwc.gov.ng |
Mrs. M.C Chukwurah | AD – Customer Grievance Redress Officer | 08036331665 | mcchukwurah@nsiwc.gov.ng |
Mrs. A. J. Ojedapo | PHRO – Charter Desk Officer | 08055943725 | ojedapoaderonke@gmail.com |
Mr. B.S Arfo | PRIN. ACCT – Service Improvement Officer | 08052853310 | shettinamodu@yahoo.com |
Mr. Y. Kilishi | PJA – Support Staff Officer | 08058596639 | ykilishi@yahoo.com |
Mr. G. Egho | CCO – Clerical Support Staff | 08059677262 | glosco2fine@yahoo.com |