Service Charter

• The National Salaries, Incomes and Wages Commission (NSIWC) is the agency of Government established to among others examine, streamline and recommend salary scales applicable to each post in the Public Service. The Commission was created by NSIWC Act 99 of 1993 on recommendations made by various ad hoc committees/panels set up by the Government at different times to deal with issues relating to salaries and wages in the Public Service of Nigeria. Due to the non-realization of government objectives, the Udoji Committee (1972-1974), one of those notable ad-hoc bodies, recommended that a permanent body be set up to handle the periodic review of wages and salaries in the Federal Public Service in line with International LabourOrganisation (ILO) Conventions. This recommendation was what gave rise to the establishment of the National Salaries, Incomes, and Wages Commission.

• The purpose of this Service Charter is to familiarize the Commission’s Customers/Stakeholders, to whom the Charter applies, with the range of services provided by the Commission as well as the standards on which the services will be provided. The Charter as well states the redress procedures in the event our services fall short of your expectations. The Charter reiterates our commitment to effective and prompt service delivery to our customers/stakeholders.

• The Commission:

   

  1. advices the Federal Government on National Incomes Policy;
  2. recommends the proportions of income growth which should be utilized for a general wage increase;
  3. inform the Federal Government of current and incipient trends in wages and proposes guidelines within which increase in wages should be confined;
  4. keeps the Federal Government informed on a continuing basis of the movement of all forms of income and proposes guidelines relating to Profits, Dividends, and all Incomes other than Wages;
  5. encourages research on wages structures (including industrial, occupational and regional and any other similar factor), incomes distribution and household consumption patterns;
  6. keeps prices under continuous surveillance, interprets price movement and relates them to other developments in the national economy;
  7. proposes measures for the regulation of prices and wages in the various sectors of the economy and for the control of hoarding;
  8. encourages and promotes schemes for raising productivity in all sectors of the economy;
  9. establishes and runs a data bank or other information centre relating to data on wages and prices or any other variable and for that purpose to collaborates with data collection agencies to design and develop an adequate information system;
  10. informs and educates the public on prices, wages and productivity, their relationships with one another and their interplay in determining standards of living and real economic growth;
  11. examines and advises on any matter referred to it by the Federal and State Governments concerning any of the functions conferred on it by or pursuant to this Act;
  12. examines, streamlines, and recommends salary scales applicable to each post in the public service;
  13. examines areas in which rationalization and harmonization of wages, salaries and other conditions of employment are desirable and feasible as between the public and private sectors of the economy and recommend guidelines that will ensure sustained harmony in work compensation policies in both the public and private sectors;
  14. examine the salary structures in the public and private sectors and recommends a general wages framework with reasonable features of relativity and maximum levels which are in consonance with the national economy;
  15. examines and recommends effective machinery for assembling data on a continuing basis taking into account changes in the cost of living, productivity levels, levels of pay in the private sector and other relevant economic data on which public sector salary and other benefits can be reviewed annually and,
  16. examines the current rate of retirement benefits and recommend an appropriate mechanism for periodic review of retirement benefits.

Our clients include the federal, state, and local governments, government agencies, organized private sector, tertiary Institutions, international organizations, foreign embassies, and countries.

• Tobe the focal point for a realistic compensation determination and oversight for a productive and contented workforce in Nigeria.

To continuously develop an equitable and sustainable reward system for the Nigerian workforce based on global best practices.

Our core values as listed below are to guide the behavior of the Management and Staff of the NSIWC to achieve the Commission’s vision.

• Professionalism
• Ethics
• Integrity
• Innovation
• Teamwork

Reliability

They include the federal, state, and local governments, Ministries/Departments/Agencies (MDAs), organized private sector, organized labour unions,international organizations, foreign embassies, etc.

Just as stated in our Vision/Mission Statement, the Commission is committed to providing the different levels of government, and other stakeholders with information and data that will guild decision making on public salaries and wage administration. These had been done in the previous national salary reviews and we are redoubling our commitment towards ensuring that every Nigerian worker gets a good living wage for increased productivity.

In this regard, therefore, seminars and surveys will be conducted regularly to ensure relativity in the different sectors of the economy.

• The Commission is open to its Customers/ Stakeholders from 8:30 am – 4:30 pm (Monday -Friday);

• We use the data obtained from the various studies carried out by the Commission to advise the Government on the desirability or otherwise of a review of the wages and salaries in the Public Sector. This is carried out periodically;

• We furnish the government or its agencies, private organizations, and authorized individuals with data, reports, and any other information as may be requested from time to time, within a period of seven working days;

• The Commission receives and responds to requests for clarifications on the implementation of Government pay policies and guidelines within seven working days;

• The Commission issues circulars on salaries, allowances, and pension matters. It is done within 48 hours whenever approval is obtained from the government for issuance;

• The Commission provides technical support at any negotiations between staff Unions and the Federal Government on Wagematters whenever there is an industrial crisis;

• The Commission carries out periodic Productivity Measurement and Improvement Schemes in organizations to enhance productivity in the Public Service as the need arises;

• The Commission examines, analyses and recommends appropriate rates of salaries and allowances to government Ministries, Departments and Agencies (MDAs)in line with our Standard Operating Procedure (SOP). Any Agency desirous of a revised compensation package is to do so in writing through her supervising Ministry which should in turn submit the request to the Commission with justification or comments. Such requests will be acknowledged within 48 hours of receipt while the substantive matter goes through evaluation and Board approval and forwarded for the Government’s concurrence and the outcome remitted to the applicants.
• The Commission issues a Certified True Copy (CTC) of its public documents requested by members of the public, in writing, within 48 hours after the payment of two thousand Naira only or as may be subsequently reviewed, through the Remita payment platform for each document.

• The Commission is open to its Customers/ Stakeholders from 8:30 am – 4:30 pm (Monday -Friday);

• We use the data obtained from the various studies carried out by the Commission to advise the Government on the desirability or otherwise of a review of the wages and salaries in the Public Sector. This is carried out periodically;

• We furnish the government or its agencies, private organizations, and authorized individuals with data, reports, and any other information as may be requested from time to time, within a period of seven working days;

• The Commission receives and responds to requests for clarifications on the implementation of Government pay policies and guidelines within seven working days;

• The Commission issues circulars on salaries, allowances, and pension matters. It is done within 48 hours whenever approval is obtained from the government for issuance;

• The Commission provides technical support at any negotiations between staff Unions and the Federal Government on Wagematters whenever there is an industrial crisis;

• The Commission carries out periodic Productivity Measurement and Improvement Schemes in organizations to enhance productivity in the Public Service as the need arises;

• The Commission examines, analyses and recommends appropriate rates of salaries and allowances to government Ministries, Departments and Agencies (MDAs)in line with our Standard Operating Procedure (SOP). Any Agency desirous of a revised compensation package is to do so in writing through her supervising Ministry which should in turn submit the request to the Commission with justification or comments. Such requests will be acknowledged within 48 hours of receipt while the substantive matter goes through evaluation and Board approval and forwarded for the Government’s concurrence and the outcome remitted to the applicants.
• The Commission issues a Certified True Copy (CTC) of its public documents requested by members of the public, in writing, within 48 hours after the payment of two thousand Naira only or as may be subsequently reviewed, through the Remita payment platform for each document.

• The Commission is committed to providing our customers/stakeholders with quality service in the following respects:

   

  • Non- discrimination or prejudices on the basis of ethnicity, gender or religion against our customers/stakeholders;
  • Non- abuse of the privileges of our office, position, power and authority;
  • Obligated to be courteous and demonstrate professional competence at all times;
  • Commitment to the principles of:
  • transparency and integrity;
  • prompt and efficient service delivery; and
  zero tolerance for any form of bribery and corruption.

• To enable the Commission to serve you better, customers/ stakeholders can help us improve our performance as follows:

   

  1. suggest ways to improve our services/provide sufficient feedback on service delivery through our various channels: the Commission’s website, suggestion box, email, e.t.c;
  2. treat our staff with courtesy and respect;
  • promptlyprovide necessary evidence-based informationto ensure efficient and fast service delivery when required.
  1. requests to the Commission must be written, clear and precise with necessary verifiable information and should be properly addressed to theChairman/CEO and submitted at the Chairman’s Registry, or via the official email of the Commission; and
  2. Allow the Commission to complete its work on any request for review of remuneration and avoid putting unnecessary pressure on schedule officers which could jeopardize the final outcome.

• To enable the Commission to serve you better, customers/ stakeholders can help us improve our performance as follows:

   

  1. suggest ways to improve our services/provide sufficient feedback on service delivery through our various channels: the Commission’s website, suggestion box, email, e.t.c;
  2. treat our staff with courtesy and respect;
  • promptlyprovide necessary evidence-based informationto ensure efficient and fast service delivery when required.
  1. requests to the Commission must be written, clear and precise with necessary verifiable information and should be properly addressed to theChairman/CEO and submitted at the Chairman’s Registry, or via the official email of the Commission; and
  2. Allow the Commission to complete its work on any request for review of remuneration and avoid putting unnecessary pressure on schedule officers which could jeopardize the final outcome.

• • The Commission values and welcomes feedback from customers as this will help us address their concerns but, also improve our services.
  • Should there be an occasion when our services fall short of your expectations, feel free to make your complaints to the Commission and it will be treated with all seriousness and confidentiality.
  • Complaints should be forwarded in writing to the Chairman, National Salaries, Incomes and Wages Commission, wing B, 3^rd Floor, Federal Secretariat Complex, Phase 1, Shehu Shagari Way, Abuja. Other methods or avenues for seeking redress are:
  • Through the Commission’s website where complaints can be submitted online at nsiwc.gov.ng or Email to complaints @nsiwc.gov.ng
  • By written complaints addressed to either the Nodal Officer, SERVICOM Unit, wing B, annex 2, fourth floor, Federal Secretariat Complex, Phase 1, Shehu Shagari way, Abuja or the Complaint/Customer relations Officer who is an Assistant Director, Wing B, annex 2, fourth floor, Federal Secretariat Complex, phase 1, Shehu Shagari way, Abuja.
  • Through the suggestion/ complaint box in the Commission’s office on the fourth floor.

  We will acknowledge your complaint within 48 hours of receipt and endeavor to resolve the complaint within 10 working days.

• • We will regularly monitor and seek to improve the quality of the Commission’s customer service as contained in the standards published in this Charter.We will measure and monitor performance through a number of methods including surveys, questionnaires, records, comment/feedback cards. We will report same annually in the Commission’s Annual Report.

The importance of stakeholder participation cannot be over-emphasized as it helps inform decisions and provide the support needed for long-term sustainability. Our stakeholders contribute to our activities by providing accurate information on request from the Commission within a specified time.Besides, the Commission welcomes objective opinions and suggestions on its various activities and this should be expressed freely and openly at interactive sessions organized by the Commission at least once a year. Such Stakeholdersfor a will include for example: Seminars / Workshops on Salary Administration, Job Evaluation and Grading, Productivity Measurement and Improvement in Public Service.

Office Address

National Salaries, Incomes and Wages Commission,

Wing B, 3^rd Floor, Federal Secretariat Complex, phase I,

Shehu Shagari Way, Abuja.

Official Phone Numbers

08118856258

08107385689

Office Address

National Salaries, Incomes and Wages Commission,

Wing B, 3^rd Floor, Federal Secretariat Complex, phase I,

Shehu Shagari Way, Abuja.

Official Phone Numbers

08118856258

08107385689

Official E-mail

info@nsiwc.gov.ng

Website

www.nsiwc.gov.ng

• Inadequate funding of the Commission by the Federal Government
• Inadequate office space
• Inadequate Staff

Lack of operational vehicles

• Inadequate funding of the Commission by the Federal Government
• Inadequate office space
• Inadequate Staff

Lack of operational vehicles

https://bit.ly/3FOHFQT