Service Charter

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Service Charter

Details of Business

Examine, streamline and recommend salary scales applicable to each post in the Public Service,

Examine the structure in the public and private sectors and recommend a general wage framework with reasonable features of relatively and maximum level which align with the national economy.

Conduct regular research on wages structure (including Industrial, occupational, and any other similar factor), income distribution, and inform the Federal Government of current and incipient trends in wages as well as proffer guidelines within which increase in wages should be confined.

Examine areas in which rationalization and harmonization of wages, salaries, and other conditions of employment are desirable and feasible between the public and private sectors of the economy and recommend guidelines that will ensure sustained harmony in work compensation policies in both the public and private sectors.

Run a data bank and other information centers that relate to data on wages and price and for that purpose, collaborate with data collection agencies to derive and develop an adequate information system.

Inform and educate the public on prices, wages, and productivity, their relationship; with one another, and their interplay in determining the standard of living and real economic growth.

Ensure that the human resources are adequately managed, harnessed and trained to meet the provision and attend the vision of the law

Clients

Our clients include the federal, state, and local governments, government agencies, organized private sector, tertiary Institutions, international organizations, foreign embassies, and countries.

Statement of Service

We use the data obtained from the various studies carried out by the Commission to advise Government on the desirability or otherwise of a review in the wages and salaries in the Public Sector

We furnish the government or its agencies, private organizations, and authorized individuals with data, reports, and any other information as may be requested from time to time.

The Commission examines, analyses, and recommends appropriate rates of salaries and allowances to government agencies, parastatals, and ministries which ought to refer their revised compensation package in writing through their supervisory ministries to the Commission. Such requests must be treated within six weeks but there must be an acknowledgment letter within 48 hours of receipt.

Transparent Pre-qualification

Bid Opening

Bid Evaluation both technically and financially

Tenders Board Approval

Contract Execution

Expectations from Our Clients

Our clients should provide us with accurate information when requested by the Commission

Request to the Commission must be written, clear, and precise and should be routed properly through the Office of the Chairman.
Four weeks should be allowed for the Commission to complete its work on any request from the public.
The client should not influence the result of their request nor compromise or gratify official of the Commission.

Grievance Redress Mechanism

If any citizen or client is dissatisfied with the services or activities of the Commission, such complaint should be forwarded in writing through the supervisory ministry (in respect of public agencies) to the Chairman.

Stakeholders Participation

Our stakeholders include federal, state, local governments, embassies, the organized private sector, etc and they contribute to our activities by providing accurate information on request from the Commission within a specified time. Besides, the Commission welcomes objective opinions and suggestions on its various activities and this should be expressed freely and openly at interactive fora to be organized by the Commission at least twice a year.

Stakeholders Fora – Seminar and Workshops on Salary Administration.

Obligation and Commitment

Just as stated in our Vision/Mission Statement, the Commission is committed to providing the different levels of government, and other stakeholders with information and data that will guild decision making on public salaries and wage administration. These had been done in the previous national salary reviews and we are redoubling our commitment towards ensuring that every Nigerian worker gets a good living wage for increased productivity.

In this regard, therefore, seminars and surveys will be conducted regularly to ensure relativity in the different sectors of the economy.

Existing Limitation

Constraints of inadequate staff to carry out the periodic surveys on salaries and wages. There is also the constraint of funding which affects the mission and vision greatly.

National Salaries, Income and Wages Commission
Federal Secretariat Complex
Phase 1
Abuja.

NSIWC SERVICOM Unit Members' Information

Name	Designation	Mobile Number	Email
Mrs Ngozi G. Igbudu	Director -Nodal Officer	08033248276	ngigbudu@nsiwc.gov.ng
Mrs. M.C Chukwurah	CAO – Customer Grievance Redress Officer	08036331665	marthacc2007a@yahoo.com
Mrs. A. J. Ojedapo	PHRO – Charter Desk Officer	08055943725	ojedapoaderonke@gmail.com
Mr. B.S Arfo	PRIN. ACCT – Service Improvement Officer	08052853310	shettinamodu@yahoo.com
Mr. Y. Kilishi	PJA – Support Staff Officer	08058596639	ykilishi@yahoo.com
Mr. G. Egho	CCO – Clerical Support Staff	08059677262	glosco2fine@yahoo.com

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